1. Introduction

These Terms and Conditions (“Terms”) govern your use of Fragnew.com (“Website”) and any purchases made through it. By accessing or shopping from Fragnew.com, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

2. Who We Are

Fragnew.com is an online fragrance and beauty retailer established in 2025.
Throughout these Terms, “we”, “us”, and “our” refer to Fragnew.

3. Use of the Website

  • The Website is intended for personal, non-commercial use only.
  • You must ensure compliance with local laws if accessing the Website outside our primary operating region.
  • We do not guarantee that the Website will always be available, uninterrupted, or error-free.
  • Content is provided for general information only and may be updated or changed without notice.

4. Placing an Order

  • When you place an order, it constitutes an offer to purchase products from us.
  • A contract is formed only when your order has been accepted and dispatched.
  • We reserve the right to cancel orders due to:
    • Stock unavailability
    • Pricing or description errors
    • Suspected bulk buying or resale activity
    • Payment issues or fraud concerns

If payment has already been taken, a full refund will be issued.

5. Changes to Orders

If you wish to amend your order, please contact Customer Support immediately. Changes are subject to availability and dispatch status. Once dispatched, changes may not be possible.

6. Products & Images

  • Product images are for illustration purposes only.
  • Packaging, colour, or appearance may vary slightly.
  • We cannot guarantee exact colour accuracy across all devices.

7. Pricing & Promotions

  • All prices are displayed on Fragnew.com and include applicable taxes unless stated otherwise.
  • Delivery charges are shown at checkout.
  • If a pricing error occurs, we reserve the right to cancel the order or contact you for confirmation.
  • Promotional discounts:
    • Cannot be combined unless stated
    • May exclude selected brands, bundles, gift cards, subscriptions, or sale items
    • Are subject to stock availability and time limits

8. Payment

  • Full payment is required before dispatch.
  • Accepted payment methods are displayed at checkout.
  • We do not store card details.

9. Delivery

  • Delivery options, costs, and timelines are shown at checkout.
  • We use third-party courier services and are not responsible for delays caused by circumstances beyond our control.
  • Missing or damaged items must be reported within 72 hours of delivery.
  • International orders may be subject to customs duties or taxes, which are the customer’s responsibility.

10. Returns & Refunds

  • You may return eligible products within 14–90 days (as stated on our Returns Policy).
  • Products must be unused, unopened, and in original condition.
  • The following items are non-returnable:
    • Opened fragrances
    • Personalized or engraved products
    • Gift cards
  • Refunds are processed using the original payment method unless otherwise stated.

11. Cancellation Rights

You have the statutory right to cancel your order within 14 days of delivery, provided the product seal remains intact and the item is not personalised.

Refunds will be processed within 14 days of receiving the returned item.

12. Our Right to Cancel

We may cancel an order if:

  • Payment is not received
  • Incorrect or incomplete delivery information is provided
  • Fraud or misuse is suspected

Any payments made will be refunded accordingly.

13. Intellectual Property

All content on Fragnew.com—including logos, images, text, and trademarks—is owned by or licensed to Fragnew.
You may not copy, reproduce, distribute, or commercially exploit any content without written permission.

14. Prohibited Use

You must not use the Website to:

  • Break any laws or regulations
  • Engage in fraud or resale
  • Transmit harmful code, malware, or spam
  • Scrape data or use automated bots
  • Upload offensive, abusive, or unlawful content

We reserve the right to suspend or terminate access for violations.

15. Accounts & Security

  • You are responsible for maintaining account confidentiality.
  • We may disable accounts that breach these Terms.
  • Notify us immediately if you suspect unauthorized access.

16. Third-Party Links

Fragnew.com may contain links to third-party websites. We are not responsible for their content, policies, or practices.

17. Limitation of Liability

We are not liable for indirect losses, loss of profit, business interruption, or data loss. Nothing in these Terms affects your statutory consumer rights.

18. Contact Us

For support or enquiries, contact us at:
📧 support@fragnew.com

All communication must remain respectful. Abusive or threatening behavior may result in restricted contact or account termination.

19. Changes to These Terms

We may update these Terms at any time. Continued use of Fragnew.com constitutes acceptance of the updated Terms.

20. Governing Law

These Terms are governed by applicable local laws of our operating jurisdiction. Courts within that jurisdiction shall have authority over any disputes.

Optional Add-Ons (I can prepare separately):

  • Gift Card Terms
  • Membership / Subscription Terms
  • Competition & Giveaway Terms
  • Privacy Policy
  • Refund Policy (standalone)
  • Short Email / Social Media Terms

If you want, I can also:
✔ simplify this
✔ localize it for India / UK / Global
✔ format it for Shopify / WooCommerce
✔ create a legal footer pack (Privacy + T&C + Refund)

Just tell me.